Union delegate guide: when a member is hurt at work

What it is for

The delegate is often the first person an injured member talks to. This guide walks through that first conversation, how the Certificate of Capacity works, who pays for treatment, and when to escalate within the union. It describes the process; it does not give legal advice.

Who it is for

Union delegates, organisers and branch officials.

• Unions

What is on it

• The first conversation: what to ask and what to write down
• The Certificate of Capacity and who completes it
• Who pays for treatment, and when to escalate within the union