Privacy Policy
Work Cover Doctors Australia Pty Ltd ABN 59 683 397 506 Trading as WorkCover Hub Last updated: 27 August 2025
1. Purpose
This Privacy Policy sets out how Work Cover Doctors Australia Pty Ltd (ABN 59 683 397 506) trading as WorkCover Hub (“WorkCover Hub”, “we”, “us”, “our”) manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The purpose of this Policy is to inform individuals of how we collect, use, disclose, and protect personal information obtained in the course of providing our services.
2. Scope
This Policy applies to all personal information collected by WorkCover Hub through our website workcoverhub.com.au, associated online forms, electronic communications, and related business operations. It also applies to all employees, contractors, and third parties engaged by WorkCover Hub who handle personal information on our behalf.
3. Definitions
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. “Sensitive Information” includes health information, medical history, or other data relating to an individual’s physical or mental health, as defined in the Privacy Act 1988 (Cth). “Health Information” means information about an individual’s health, disability, or the provision of a health service to the individual.
4. Collection of Personal Information
WorkCover Hub collects personal information that is reasonably necessary for, or directly related to, our functions and activities. This includes information collected to facilitate medical, allied health, or legal referrals for individuals seeking assistance under the WorkCover, CTP, or related compensation systems.
Types of Information Collected: – Full name, contact details (email, phone number, address, suburb, postcode); – Information relating to injury type, claim status, and treatment requirements; – Employment or workplace details relevant to an injury or claim; – Communications and correspondence with our staff; – Technical data such as IP address, browser type, and website usage analytics.
5. Method of Collection
We collect personal information directly from individuals when they submit enquiry or referral forms, communicate with us by phone, email, or social media, are referred by a third party with consent, or interact with our website through cookies or analytics tools. We may collect information from third parties only where permitted by law or where the individual has provided consent.
6. Purpose of Collection, Use, and Disclosure
Personal information is collected, held, used, and disclosed for the following purposes: – To assess, manage, and respond to enquiries or service requests; – To facilitate and coordinate referrals to medical, allied health, or legal providers; – To maintain business and operational records; – To ensure compliance with legislative and regulatory requirements; – To manage quality assurance, audits, and complaint handling processes; – To conduct data analysis for service improvement, subject to de-identification.
7. Disclosure of Information to Third Parties
We may disclose personal information to: – Healthcare professionals, allied health providers, and legal practitioners directly involved in a referral; – IT service providers, hosting providers, analytics partners, and administrative support contractors engaged under confidentiality agreements; – Insurers, regulatory bodies, or authorities as required under applicable law.
All third parties handling information on our behalf are subject to privacy and confidentiality obligations consistent with the APPs. WorkCover Hub does not sell, rent, or trade personal information under any circumstances.
8. Cross-Border Disclosure
Where personal information is stored or processed using cloud-based systems, such information may be hosted on servers located in Australia or in jurisdictions offering comparable privacy protections. WorkCover Hub takes reasonable steps to ensure any overseas recipient complies with the APPs.
9. Data Security
WorkCover Hub implements appropriate technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encryption of data in transit and at rest, access controls, secure disposal procedures, and staff confidentiality undertakings.
10. Data Retention and Destruction
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer required, it is securely deleted or de-identified in accordance with APP 11.
11. Website Analytics and Cookies
Our website uses cookies and analytics tools to collect information about visitor activity. This information is used to analyse site traffic and improve service delivery. Cookies do not identify individuals personally. Users can disable cookies, although some features may not function correctly as a result.
12. Direct Marketing
WorkCover Hub may, from time to time, use personal information to communicate service updates or relevant information. Individuals may opt out of direct marketing communications at any time by following the unsubscribe instructions or contacting us directly.
13. Access and Correction
Individuals may request access to, or correction of, personal information held by WorkCover Hub. Requests must be made in writing to the contact details below. Verification of identity may be required before access is granted. Requests will be processed within a reasonable timeframe, in accordance with APP 12 and APP 13.
14. Complaints
If you believe your privacy has been breached, you may lodge a complaint in writing to WorkCover Hub using the contact details below. Complaints will be investigated internally and responded to in accordance with the Privacy Act 1988 (Cth). If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
15. Updates to this Policy
This Policy may be updated periodically to reflect changes in our practices or legal obligations. The latest version will be published on our website at workcoverhub.com.au/privacy. Your continued use of our website or services after publication constitutes acceptance of any amendments.
16. Contact Details
Work Cover Doctors Australia Pty Ltd Trading as WorkCover Hub ABN 59 683 397 506 Email: info@workcoverhub.com.au Phone: (02) 9119 5948 Website: https://workcoverhub.com.au