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Upper North Shore

Injured at work or on the road in Ku-ring-gai?

WorkCover doctors, physios and car accident (CTP) care across Ku-ring-gai

From school staff in Pymble to commuters on the Pacific Highway, our doctors, physios and psychologists treat Ku-ring-gai's WorkCover and CTP injuries.

Hurt at work? See a WorkCover doctor. Hurt on the road? Book a car accident appointment.

Get help in Ku-ring-gai

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The short version

Work and road injuries across Ku-ring-gai

Work injuries in Ku-ring-gai tend to follow the area's make-up. The area has many schools, where teachers, aides, cleaners and grounds staff face lifting, slips and long days on their feet. Builders and tradies work on houses across St Ives and Wahroonga and on apartment blocks near stations like Lindfield and Gordon, where ladders, tools and heavy loads are common causes of injury. Gardeners and tree crews work on blocks that back onto national park bushland. For any of these jobs, our doctors can examine the injury, write the Certificate of Capacity that workers compensation relies on and start your treatment.

On the road, the Pacific Highway is the area's spine, running beside the railway from Roseville through Gordon and Pymble to Wahroonga, where the M1 sets off for the Central Coast. Mona Vale Road links St Ives with the Northern Beaches, while Ryde Road, the Eastern Arterial Road and Archbold Road carry much of the rest. Tradies' utes, buses linking St Ives with the stations, school traffic and commuters all share these routes. When a crash leaves you hurt, our team also treats car accident injuries under CTP, completing the Certificate of Fitness and setting out treatment for the CTP insurer to consider.

Road crash data for Ku-ring-gai, 2020 to 2024

Of the roughly 600 injury crashes that Transport for NSW crash data lists in Ku-ring-gai for 2020 to 2024, the Pacific Highway is the most common location by a wide margin. Mona Vale Road and Ryde Road follow, with The Comenarra Parkway and Bobbin Head Road further back. Pymble and St Ives lead the suburb list. These are mostly crashes at suburban speeds, with very few in high-speed zones, and heavy vehicles such as trucks were involved in only about one in forty. Buses featured in just a handful. Around one in six crashes happened in darkness, which is worth knowing if your shifts start early or finish late.

These are Transport for NSW’s records of crashes in which someone was killed or injured, counted by where the crash happened. They count crashes, not risk: a busy arterial records more crashes than a quiet street because it carries more traffic.

Crashes in Ku-ring-gai by year, 2020 to 2024
YearCrashes where someone was hurtKilledSeriously injuredCasualtiesAll recorded crashes (including tow-away crashes)
2020136258156193
2021111239126175
2022106142137174
2023118248147180
2024133254163194
2020 to 20246049241729916

Casualties are people killed plus people recorded as seriously, moderately or minor/other injured; one crash can injure more than one person. Injury severities are as recorded in this police-reported dataset. Transport for NSW’s hospital-linked serious injury statistics are a different, higher series.

Where people were hurt most often, 2020 to 2024

Roads

  1. Pacific Highway165 casualty crashes
  2. Mona Vale Road78 casualty crashes
  3. Ryde Road41 casualty crashes
  4. Bobbin Head Road23 casualty crashes
  5. The Comenarra Parkway18 casualty crashes

Localities

Localities named in the Transport for NSW records.

  1. Pymble98 casualty crashes
  2. St Ives98 casualty crashes
  3. Wahroonga79 casualty crashes
  4. Turramurra53 casualty crashes
  5. Lindfield49 casualty crashes

Of the 604 crashes where someone was hurt from 2020 to 2024, motorcycles were involved in about 11%, pedestrians in about 9%, bicycles in about 6% and heavy vehicles in about 2%. Of those crashes, about 3% happened in speed zones of 90 km/h or more. By light and road conditions, about 17% happened in darkness, about 9% at dawn or dusk and about 22% on wet roads.

Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. NSW crash data on Transport for NSW Open Data.

Injured at work in Ku-ring-gai

Work in Ku-ring-gai leans on education, construction, healthcare, retail and hospitality. Each brings its own pattern of injuries, and each guide below covers how a claim in that industry usually runs.

Work injuries we see from these industries

The first steps on a workers compensation claim

  1. Tell your employer as soon as you can, in writing if possible, and note who saw it. The claim should be made within six months of the injury, though a later claim can still be accepted in some circumstances.
  2. See a doctor and get the first Certificate of Capacity. It records the injury, the treatment plan and the work you can safely do, and our WorkCover doctors write it in the format insurers expect (see the Certificate of Capacity guide).
  3. Your employer notifies its insurer within 48 hours of becoming aware of the injury. If it does not, you can claim with the insurer directly, and our team can prepare the form with you.
  4. The insurer responds. It generally has to start provisional weekly payments within seven days of being notified, unless it has a reasonable excuse. For the first 13 weeks they are generally 95% of your pre-injury average weekly earnings, up to a weekly maximum; try the WorkCover payment calculator.

Sources: Workplace Injury Management and Workers Compensation Act 1998 (NSW) ss 44, 261 and 267; Workers Compensation Act 1987 (NSW) s 36 (checked September 2026).

Treatment and getting back to work

On an accepted claim the insurer pays for treatment that is reasonably necessary because of the injury, and our physios, psychologists and rehabilitation providers work from the same file as your doctor. Your employer must provide suitable work so far as reasonably practicable, and cannot dismiss you because you are unfit for work as a result of the injury within six months of first becoming unfit.

Sources: Workers Compensation Act 1987 (NSW) s 60; Workplace Injury Management and Workers Compensation Act 1998 (NSW) ss 49 and 248 (checked September 2026).

The rest of the scheme is in our workers compensation NSW guide. Only just hurt? Start with what to do when you are injured at work.

WORK

Hurt at work in Ku-ring-gai?

Book online, or call us and we will book the first appointment with you.

Book a WorkCover doctor

Road crashes in Ku-ring-gai: first steps

Once everyone is safe, note the other driver's name, plate number and insurer, and photograph both cars before they're shifted out of a busy lane on Ryde Road or Mona Vale Road. Police may not come out to a minor bump on a side street, so report it to NSW Police later and write the event number down. Let your employer know quickly if the trip was part of your work, for example a run between renovations in Killara and North Wahroonga. See one of our doctors soon so your injuries are recorded. A CTP claim goes to the at-fault vehicle's insurer, while a crash in the course of work usually starts with workers compensation.

Report it, and get the police event number

If police did not attend, report the crash to police as soon as you can. Where anyone is injured, the Road Rules require a driver involved to report it as soon as possible and, except in exceptional circumstances, within 24 hours. If police attended, that is the report. The CTP insurer needs the crash to have been reported to police within 28 days so it can verify your claim, and it will ask for the police event number. You can report through the Police Assistance Line on 131 444 or at a police station.

Sources: NSW Road Rules 2014 r 287; SIRA, guide for people injured in a motor vehicle accident (checked September 2026).

Work out which CTP insurer handles the claim

The claim goes to the CTP insurer of the at-fault vehicle where it has been identified, or your own vehicle’s insurer if you were the at-fault driver. NSW has six licensed CTP insurers: AAMI, Allianz, GIO, NRMA, QBE and Youi. If the vehicle was never identified, or was uninsured, the Nominal Defendant handles the claim.

Sources: SIRA, list of licensed CTP insurers; SIRA, Nominal Defendant; Service NSW, apply for personal injury benefits (checked September 2026).

See a doctor, and get the Certificate of Fitness

You can be seen before any claim is made. In the first 28 days the insurer may pay for one GP consultation and up to two allied health sessions, once it knows about the crash and a claim or reference number exists. The first Certificate of Fitness must come from your treating medical practitioner; later ones can come from your physio or psychologist where the injury is within their area of practice, and each generally covers no more than 28 days.

Sources: SIRA, Motor Accident Guidelines 4.68, 4.69, 4.78 and 4.79; Motor Accident Injuries Act 2017 (NSW) s 3.15(3)(b) (checked September 2026).

The CTP time limits

28 days

To make the claim if you want weekly payments back-dated to the accident rather than to the day you claimed.

3 months

The outer limit for a statutory benefits claim. After it, a late claim needs a full and satisfactory explanation.

Sources: SIRA, guide for people injured in a motor vehicle accident; Motor Accident Injuries Act 2017 (NSW) s 6.13 (checked September 2026).

Treatment and weekly payments are payable whoever was at fault for the first 52 weeks. After that, it depends on whether the injury is a threshold injury and whether you were mostly at fault. Our car accident injury service explains how we run a CTP file.

Source: Motor Accident Injuries Act 2017 (NSW) ss 3.11 and 3.28 (checked September 2026).

Reading for crashes like the ones in this area

ROAD

Injured on the road in Ku-ring-gai?

Book online or call us. If you were working when it happened, say so, and we will check which scheme applies.

Book a car accident appointment

When work and the road overlap

Driving is part of many jobs here: tradies moving between renovations, crews heading to building sites near the stations, bus drivers on the routes linking St Ives with the railway, and couriers on Mona Vale Road. If you're hurt in a crash while working, it's usually a workers compensation claim first. If another motorist caused the crash, say on Ryde Road, their CTP insurer may still be involved, and each scheme can affect the other. At the first visit our doctor works out which scheme you're under and writes the matching certificate: a Certificate of Capacity listing the duties you can still do back at school or on site, or the CTP Certificate of Fitness. The local work mix shapes what our clinicians see: ladder and lifting injuries from building jobs, strains among school staff, and neck injuries from crashes. Legal questions go to our partner firms.

Driving for work: workers compensation usually comes first

CTP statutory benefits are not payable where workers compensation is payable for the same injury. The CTP side does not simply close, though: the CTP insurer can only refuse on that ground once you have made a successful workers compensation claim, or have not complied with its request to make one. Tell each insurer about the other claim.

Source: Motor Accident Injuries Act 2017 (NSW) s 3.35 (checked September 2026).

The commute is a different question

An ordinary drive between home and work is a workers compensation matter only where there is a real and substantial connection between the employment and the accident, such as an errand you were sent on. A plain commute tends to be a CTP matter on its own.

Source: SIRA, work break and journey claims (checked September 2026).

For app-based drivers and riders, whether you count as a worker is decided on the facts of the arrangement rather than the label in the app’s terms. More on car accidents at work in NSW and rideshare and delivery driver accidents.

Places in Ku-ring-gai

The council area takes in the places below, and we help people from all of them. Where a suburb has its own page on this site, its name opens our workers compensation guide for that suburb, with the car accident page beside it.

Main roads

The main roads through the council area include the Pacific Highway, Mona Vale Road, the Pacific Motorway (M1), Ryde Road, Bobbin Head Road and Eastern Arterial Road.

Getting around

  • Sydney Trains T1 North Shore line stations at Roseville, Lindfield, Killara, Gordon, Pymble, Turramurra, Warrawee and Wahroonga
  • Buses link St Ives and other suburbs away from the railway with stations such as Gordon and Turramurra
  • The Pacific Motorway (M1) to the Central Coast and Newcastle starts at Wahroonga, where the NorthConnex tunnel also joins it

Neighbouring council areas: Hornsby, Northern Beaches, Ryde and Willoughby.

Questions from people in Ku-ring-gai

Sources

Crash figures are Transport for NSW open data (CC BY 4.0). Scheme rules come from the legislation and guidance below.

Place details, population and area:

This page is general information about the NSW workers compensation and CTP schemes, not legal or medical advice about your situation. Scheme rules were checked in September 2026. For advice about your own injury, speak to a treating clinician.

Hurt at work or on the road in Ku-ring-gai?

Our doctors, physios and psychologists treat work injuries under WorkCover and road injuries under CTP, on one file.

Call (02) 7238 7379