Injured at work or on the road in The Hills Shire?

Road crash data for The Hills Shire, 2020 to 2024

Across The Hills Shire, close to 1,300 people were killed or injured in road crashes between 2020 and 2024, Transport for NSW crash data shows. Castle Hill and Baulkham Hills alone account for more than a third of the crashes. Windsor Road heads the street list and Old Northern Road is second, while the M2 Hills Motorway and Annangrove Road also recur. Work vehicles are part of the picture. Trucks and other heavy vehicles turn up in roughly one in twenty-five crashes, with building and delivery traffic using the same roads as commuters, and buses feature in a small number too. Cyclists and motorcyclists appear in the records too, a sign that not everyone hurt on these roads was in a car.

These are Transport for NSW’s records of crashes in which someone was killed or injured, counted by where the crash happened. They count crashes, not risk: a busy arterial records more crashes than a quiet street because it carries more traffic.

Casualties are people killed plus people recorded as seriously, moderately or minor/other injured; one crash can injure more than one person. Injury severities are as recorded in this police-reported dataset. Transport for NSW’s hospital-linked serious injury statistics are a different, higher series.

Where people were hurt most often, 2020 to 2024

Of the 1,067 crashes where someone was hurt from 2020 to 2024, motorcycles were involved in about 11%, pedestrians in about 7%, bicycles in about 3%, e-scooters in under 1% and heavy vehicles in about 4%. Of those crashes, about 3% happened in speed zones of 90 km/h or more. By light and road conditions, about 21% happened in darkness, about 9% at dawn or dusk and about 16% on wet roads.

Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. NSW crash data on Transport for NSW Open Data.

Injured at work in The Hills Shire

Work in The Hills Shire leans on construction, retail, agriculture, hospitality and healthcare. Each brings its own pattern of injuries, and each guide below covers how a claim in that industry usually runs.

Work injuries we see from these industries

• Back and neck strains →Lifting, twisting and heavy material handling on site.
• Burns from oil, steam and ovens →Deep fryers, salamander grills and coffee steam wands.
• Psychological injury and burnout →Trauma exposure, aggression, shift burnout and workplace bullying.
• Falls from height →Scaffolding, ladders, edge and roof work.
• Neck injury from scanning and reaching →Repetitive reach, overhead stock and register posture.
• Shoulder injury from shearing and stock handling →Shearing posture, yard work and livestock restraint.

The first steps on a workers compensation claim

1. Tell your employer as soon as you can, in writing if possible, and note who saw it. The claim should be made within six months of the injury, though a later claim can still be accepted in some circumstances.
2. See a doctor and get the first Certificate of Capacity. It records the injury, the treatment plan and the work you can safely do, and our WorkCover doctors write it in the format insurers expect (see the Certificate of Capacity guide).
3. Your employer notifies its insurer within 48 hours of becoming aware of the injury. If it does not, you can claim with the insurer directly, and our team can prepare the form with you.
4. The insurer responds. It generally has to start provisional weekly payments within seven days of being notified, unless it has a reasonable excuse. For the first 13 weeks they are generally 95% of your pre-injury average weekly earnings, up to a weekly maximum; try the WorkCover payment calculator.

Sources: Workplace Injury Management and Workers Compensation Act 1998 (NSW) ss 44, 261 and 267; Workers Compensation Act 1987 (NSW) s 36 (checked September 2026).

Treatment and getting back to work

On an accepted claim the insurer pays for treatment that is reasonably necessary because of the injury, and our physios, psychologists and rehabilitation providers work from the same file as your doctor. Your employer must provide suitable work so far as reasonably practicable, and cannot dismiss you because you are unfit for work as a result of the injury within six months of first becoming unfit.

Sources: Workers Compensation Act 1987 (NSW) s 60; Workplace Injury Management and Workers Compensation Act 1998 (NSW) ss 49 and 248 (checked September 2026).

The rest of the scheme is in our workers compensation NSW guide. Only just hurt? Start with what to do when you are injured at work.

Road crashes in The Hills Shire: first steps

Your first steps depend on whether you were on the job. If you were, say in a work ute on Annangrove Road, tell your employer straight away, because a workers compensation claim usually comes first. Either way, get the other driver's registration, name and phone number, and photograph the scene. Have a doctor check and record your injuries early, even if they seem mild. If no police came out, contact NSW Police yourself and write down the event number. On the CTP side, you deal with the insurer of the vehicle that caused the crash.

Report it, and get the police event number

If police did not attend, report the crash to police as soon as you can. Where anyone is injured, the Road Rules require a driver involved to report it as soon as possible and, except in exceptional circumstances, within 24 hours. If police attended, that is the report. The CTP insurer needs the crash to have been reported to police within 28 days so it can verify your claim, and it will ask for the police event number. You can report through the Police Assistance Line on 131 444 or at a police station.

Sources: NSW Road Rules 2014 r 287; SIRA, guide for people injured in a motor vehicle accident (checked September 2026).

Work out which CTP insurer handles the claim

The claim goes to the CTP insurer of the at-fault vehicle where it has been identified, or your own vehicle’s insurer if you were the at-fault driver. NSW has six licensed CTP insurers: AAMI, Allianz, GIO, NRMA, QBE and Youi. If the vehicle was never identified, or was uninsured, the Nominal Defendant handles the claim.

Sources: SIRA, list of licensed CTP insurers; SIRA, Nominal Defendant; Service NSW, apply for personal injury benefits (checked September 2026).

See a doctor, and get the Certificate of Fitness

You can be seen before any claim is made. In the first 28 days the insurer may pay for one GP consultation and up to two allied health sessions, once it knows about the crash and a claim or reference number exists. The first Certificate of Fitness must come from your treating medical practitioner; later ones can come from your physio or psychologist where the injury is within their area of practice, and each generally covers no more than 28 days.

Sources: SIRA, Motor Accident Guidelines 4.68, 4.69, 4.78 and 4.79; Motor Accident Injuries Act 2017 (NSW) s 3.15(3)(b) (checked September 2026).

The CTP time limits

Sources: SIRA, guide for people injured in a motor vehicle accident; Motor Accident Injuries Act 2017 (NSW) s 6.13 (checked September 2026).

Treatment and weekly payments are payable whoever was at fault for the first 52 weeks. After that, it depends on whether the injury is a threshold injury and whether you were mostly at fault. Our car accident injury service explains how we run a CTP file.

Source: Motor Accident Injuries Act 2017 (NSW) ss 3.11 and 3.28 (checked September 2026).

Reading for crashes like the ones in this area

• The first 72 hours after a crash →From the roadside to the first appointment, in order.
• The Certificate of Fitness →The form behind CTP weekly payments, and who signs it.
• CTP treatment approvals →What the insurer pays for, and how requests are decided.
• Motorcycle accident injury →The rider injury mix, and how treatment is funded.
• Pedestrian and cyclist injury →Hit while walking or riding, even by an unidentified vehicle.

When work and the road overlap

Plenty of Hills workers spend the day behind the wheel: tradies driving between building sites at Box Hill and Kellyville, couriers working out of Norwest, sales staff heading down the M2. When the crash happens while you're driving for work, workers compensation generally comes first, through your employer's insurer, and CTP can still matter, for example a damages claim where another driver caused the crash. What your first appointment covers depends on the scheme. Under workers compensation, our doctors write a Certificate of Capacity listing the duties you can handle for now. For a crash outside work, the CTP insurer needs a Certificate of Fitness. Where both may apply, we document the injury for each. Local industries shape what we see: back and shoulder injuries from building work in the release areas, strain from desk work at Norwest, and whiplash from commuter crashes on Windsor Road.

Driving for work: workers compensation usually comes first

CTP statutory benefits are not payable where workers compensation is payable for the same injury. The CTP side does not simply close, though: the CTP insurer can only refuse on that ground once you have made a successful workers compensation claim, or have not complied with its request to make one. Tell each insurer about the other claim.

Source: Motor Accident Injuries Act 2017 (NSW) s 3.35 (checked September 2026).

The commute is a different question

An ordinary drive between home and work is a workers compensation matter only where there is a real and substantial connection between the employment and the accident, such as an errand you were sent on. A plain commute tends to be a CTP matter on its own.

Source: SIRA, work break and journey claims (checked September 2026).

For app-based drivers and riders, whether you count as a worker is decided on the facts of the arrangement rather than the label in the app’s terms. More on car accidents at work in NSW and rideshare and delivery driver accidents.

Places in The Hills Shire

The council area takes in the places below, and we help people from all of them. Where a suburb has its own page on this site, its name opens our workers compensation guide for that suburb, with the car accident page beside it.

• Castle Hill · car accident care in Castle Hill
• Baulkham Hills · car accident care in Baulkham Hills
• Kellyville · car accident care in Kellyville
• West Pennant Hills · car accident care in West Pennant Hills
• Beaumont Hills · car accident care in Beaumont Hills
• North Kellyville · car accident care in North Kellyville
• Bella Vista · car accident care in Bella Vista
• Rouse Hill · car accident care in Rouse Hill
• Dural · car accident care in Dural
• Glenhaven · car accident care in Glenhaven
• Box Hill · car accident care in Box Hill
• Kenthurst · car accident care in Kenthurst
• Norwest · car accident care in Norwest
• Annangrove · car accident care in Annangrove
• Glenorie · car accident care in Glenorie
• Gables · car accident care in Gables
• Maroota · car accident care in Maroota
• Nelson · car accident care in Nelson
• Wisemans Ferry · car accident care in Wisemans Ferry

Main roads

The main roads through the council area include the M2 Hills Motorway, Windsor Road, Old Windsor Road, Old Northern Road, Showground Road, Norwest Boulevard and Castle Hill Road.

Getting around

• Sydney Metro services on the Metro North West & Bankstown Line stop at Bella Vista, Norwest, Hills Showground, Castle Hill, Kellyville and Rouse Hill
• The North-West T-way bus corridor runs along Old Windsor Road and Windsor Road between Parramatta and Rouse Hill
• A vehicle ferry crosses the Hawkesbury River at Wisemans Ferry

Neighbouring council areas: Parramatta, Blacktown, Hawkesbury, Hornsby and Central Coast.

Questions from people in The Hills Shire

Sources

Crash figures are Transport for NSW open data (CC BY 4.0). Scheme rules come from the legislation and guidance below.

• Transport for NSW, NSW Road Crash Data 2020 to 2024 (CRASH table, open data), retrieved 2 October 2026.
• Motor Accident Injuries Act 2017 (NSW), ss 3.11, 3.15, 3.28, 3.35 and 6.13
• Workers Compensation Act 1987 (NSW), ss 36 and 60
• Workplace Injury Management and Workers Compensation Act 1998 (NSW), ss 44, 49, 248, 261 and 267
• SIRA, Motor Accident Guidelines Part 4 (claims), paragraphs 4.68, 4.69, 4.78 and 4.79
• SIRA, guide for people injured in a motor vehicle accident
• SIRA, list of CTP insurers
• SIRA, Nominal Defendant
• SIRA, work break and journey claims
• Service NSW, apply for personal injury benefits (motor vehicle accident)
• NSW Road Rules 2014, r 287

Place details, population and area:

• Wikipedia: The Hills Shire
• Wikipedia: Castle Hill, New South Wales
• Wikipedia: Rouse Hill metro station
• Wikipedia: Bella Vista metro station
• Wikipedia: North-West T-way
• Wikipedia: Old Windsor Road
• Wikipedia: Windsor Road
• Wikipedia: M2 Hills Motorway
• Wikipedia: Great North Road (New South Wales)

This page is general information about the NSW workers compensation and CTP schemes, not legal or medical advice about your situation. Scheme rules were checked in September 2026. For advice about your own injury, speak to a treating clinician.