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Illawarra

Injured at work or on the road in the Wollongong area?

WorkCover doctors, physios and car accident (CTP) care across the Wollongong area

Whether you were hurt at a Port Kembla workplace or on Wollongong's roads, our doctors and physios treat both WorkCover and CTP injuries.

Hurt at work? See a WorkCover doctor. Hurt on the road? Book a car accident appointment.

Get help in the Wollongong area

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The short version

Work and road injuries across the Wollongong area

A work injury anywhere in the City of Wollongong can be assessed by our doctors under WorkCover, with a Certificate of Capacity issued and a staged return to your duties planned. The local workforce is broad. Steelmaking and port work around Port Kembla bring lifting, crush and machinery injuries, while the university and the offices and shops of the city centre bring falls, strains and overuse injuries of a different kind. Building and maintenance crews work right along the coastal strip, from Helensburgh out to Dapto and Horsley, and drivers move freight between the port, the motorway and Picton Road.

Injuries from crashes on the narrow coastal corridor make up much of the rest of our Illawarra work. The Princes Highway, the M1 over Mount Ousley, Memorial Drive and Picton Road carry commuters to Sydney, freight to and from the port, and tradies moving between jobs from Thirroul to Kanahooka. After a smash on Memorial Drive or the Mount Ousley descent, our doctors assess you, sign off the Certificate of Fitness that goes with a CTP claim, and organise physio or other care. If the crash happened while you were driving for work, the claim usually starts under workers compensation instead, and we help you sort out which scheme applies.

Road crash data for the Wollongong area, 2020 to 2024

Across 2020 to 2024, Transport for NSW crash data puts the Princes Highway at the top of the list for this council area, with the M1 Princes Motorway, Mount Ousley Road and Lawrence Hargrave Drive next. Crashes cluster in the suburb of Wollongong, Dapto and Unanderra, and also in Cataract, at the top of the escarpment where Picton Road meets the motorway. Roughly two in five happen at intersections, and close to a quarter happen in darkness, which matters for shift workers on early starts and late finishes. Heavy vehicles are involved in only about one crash in twenty-five, despite the freight heading to and from the port. Motorcyclists turn up far more often, in more than one crash in seven.

These are Transport for NSW’s records of crashes in which someone was killed or injured, counted by where the crash happened. They count crashes, not risk: a busy arterial records more crashes than a quiet street because it carries more traffic.

Crashes in the Wollongong area by year, 2020 to 2024
YearCrashes where someone was hurtKilledSeriously injuredCasualtiesAll recorded crashes (including tow-away crashes)
202035011115443516
2021250272295404
2022280692345434
20233103128383460
202430815124395457
2020 to 20241,498375311,8612,271

Casualties are people killed plus people recorded as seriously, moderately or minor/other injured; one crash can injure more than one person. Injury severities are as recorded in this police-reported dataset. Transport for NSW’s hospital-linked serious injury statistics are a different, higher series.

Where people were hurt most often, 2020 to 2024

Roads

  1. Princes Highway246 casualty crashes
  2. M1 Princes Motorway145 casualty crashes
  3. Mount Ousley Road84 casualty crashes
  4. Lawrence Hargrave Drive61 casualty crashes
  5. Old Princes Highway46 casualty crashes

Localities

Localities named in the Transport for NSW records.

  1. Wollongong168 casualty crashes
  2. Dapto88 casualty crashes
  3. Unanderra77 casualty crashes
  4. Figtree54 casualty crashes
  5. Fairy Meadow54 casualty crashes

Of the 1,498 crashes where someone was hurt from 2020 to 2024, motorcycles were involved in about 15%, pedestrians in about 6%, bicycles in about 9%, e-scooters in under 1% and heavy vehicles in about 4%. Of those crashes, about 14% happened in speed zones of 90 km/h or more. By light and road conditions, about 23% happened in darkness, about 8% at dawn or dusk and about 17% on wet roads.

Source: Transport for NSW, NSW Road Crash Data 2020 to 2024 (open data). Casualty crashes by LGA of crash. NSW crash data on Transport for NSW Open Data.

Injured at work in the Wollongong area

Work in the Wollongong area leans on manufacturing, education, warehousing, retail and mining. Each brings its own pattern of injuries, and each guide below covers how a claim in that industry usually runs.

Work injuries we see from these industries

The first steps on a workers compensation claim

  1. Tell your employer as soon as you can, in writing if possible, and note who saw it. The claim should be made within six months of the injury, though a later claim can still be accepted in some circumstances.
  2. See a doctor and get the first Certificate of Capacity. It records the injury, the treatment plan and the work you can safely do, and our WorkCover doctors write it in the format insurers expect (see the Certificate of Capacity guide).
  3. Your employer notifies its insurer within 48 hours of becoming aware of the injury. If it does not, you can claim with the insurer directly, and our team can prepare the form with you.
  4. The insurer responds. It generally has to start provisional weekly payments within seven days of being notified, unless it has a reasonable excuse. For the first 13 weeks they are generally 95% of your pre-injury average weekly earnings, up to a weekly maximum; try the WorkCover payment calculator.

Sources: Workplace Injury Management and Workers Compensation Act 1998 (NSW) ss 44, 261 and 267; Workers Compensation Act 1987 (NSW) s 36 (checked September 2026).

Treatment and getting back to work

On an accepted claim the insurer pays for treatment that is reasonably necessary because of the injury, and our physios, psychologists and rehabilitation providers work from the same file as your doctor. Your employer must provide suitable work so far as reasonably practicable, and cannot dismiss you because you are unfit for work as a result of the injury within six months of first becoming unfit.

Sources: Workers Compensation Act 1987 (NSW) s 60; Workplace Injury Management and Workers Compensation Act 1998 (NSW) ss 49 and 248 (checked September 2026).

The rest of the scheme is in our workers compensation NSW guide. Only just hurt? Start with what to do when you are injured at work.

WORK

Hurt at work in the Wollongong area?

Book online, or call us and we will book the first appointment with you.

Book a WorkCover doctor

Road crashes in the Wollongong area: first steps

Move somewhere safe if you can, then note the other driver's details and number plate, and photograph the scene. If no police attended, report the crash and write down the event number. Get your injuries assessed and recorded soon by a doctor who knows both schemes. Ours see people hurt on Memorial Drive and the motorway. The CTP insurer of the car or port truck at fault usually takes the claim. If you were on the clock, say on a delivery run to the port, tell your employer as well, because workers compensation will usually come first.

Report it, and get the police event number

If police did not attend, report the crash to police as soon as you can. Where anyone is injured, the Road Rules require a driver involved to report it as soon as possible and, except in exceptional circumstances, within 24 hours. If police attended, that is the report. The CTP insurer needs the crash to have been reported to police within 28 days so it can verify your claim, and it will ask for the police event number. You can report through the Police Assistance Line on 131 444 or at a police station.

Sources: NSW Road Rules 2014 r 287; SIRA, guide for people injured in a motor vehicle accident (checked September 2026).

Work out which CTP insurer handles the claim

The claim goes to the CTP insurer of the at-fault vehicle where it has been identified, or your own vehicle’s insurer if you were the at-fault driver. NSW has six licensed CTP insurers: AAMI, Allianz, GIO, NRMA, QBE and Youi. If the vehicle was never identified, or was uninsured, the Nominal Defendant handles the claim.

Sources: SIRA, list of licensed CTP insurers; SIRA, Nominal Defendant; Service NSW, apply for personal injury benefits (checked September 2026).

See a doctor, and get the Certificate of Fitness

You can be seen before any claim is made. In the first 28 days the insurer may pay for one GP consultation and up to two allied health sessions, once it knows about the crash and a claim or reference number exists. The first Certificate of Fitness must come from your treating medical practitioner; later ones can come from your physio or psychologist where the injury is within their area of practice, and each generally covers no more than 28 days.

Sources: SIRA, Motor Accident Guidelines 4.68, 4.69, 4.78 and 4.79; Motor Accident Injuries Act 2017 (NSW) s 3.15(3)(b) (checked September 2026).

The CTP time limits

28 days

To make the claim if you want weekly payments back-dated to the accident rather than to the day you claimed.

3 months

The outer limit for a statutory benefits claim. After it, a late claim needs a full and satisfactory explanation.

Sources: SIRA, guide for people injured in a motor vehicle accident; Motor Accident Injuries Act 2017 (NSW) s 6.13 (checked September 2026).

Treatment and weekly payments are payable whoever was at fault for the first 52 weeks. After that, it depends on whether the injury is a threshold injury and whether you were mostly at fault. Our car accident injury service explains how we run a CTP file.

Source: Motor Accident Injuries Act 2017 (NSW) ss 3.11 and 3.28 (checked September 2026).

Reading for crashes like the ones in this area

ROAD

Injured on the road in the Wollongong area?

Book online or call us. If you were working when it happened, say so, and we will check which scheme applies.

Book a car accident appointment

When work and the road overlap

Plenty of people in Wollongong drive as part of the job: tradies between sites, delivery drivers, carers on home visits, and crews moving between the port and the steelworks. A crash during that work normally starts as a workers compensation claim, with CTP possibly still in play, for example a damages claim where another driver was at fault. Our doctors start by noting what the trip was for, a site visit in Unanderra or the drive home, which usually signals the scheme. For a job-related trip we write a Certificate of Capacity under WorkCover, and for a private drive, say to the beach at Austinmer, the CTP Certificate of Fitness. Local industries shape what we see: lifting and crush injuries from heavy industry, overuse injuries in office and retail work, and neck and back injuries from crashes on the coastal corridors. Our partner law firms handle any legal questions.

Driving for work: workers compensation usually comes first

CTP statutory benefits are not payable where workers compensation is payable for the same injury. The CTP side does not simply close, though: the CTP insurer can only refuse on that ground once you have made a successful workers compensation claim, or have not complied with its request to make one. Tell each insurer about the other claim.

Source: Motor Accident Injuries Act 2017 (NSW) s 3.35 (checked September 2026).

The commute is a different question

An ordinary drive between home and work is a workers compensation matter only where there is a real and substantial connection between the employment and the accident, such as an errand you were sent on. A plain commute tends to be a CTP matter on its own.

Source: SIRA, work break and journey claims (checked September 2026).

For app-based drivers and riders, whether you count as a worker is decided on the facts of the arrangement rather than the label in the app’s terms. More on car accidents at work in NSW and rideshare and delivery driver accidents.

Places in the Wollongong area

The council area takes in the places below, and we help people from all of them. Where a suburb has its own page on this site, its name opens our workers compensation guide for that suburb, with the car accident page beside it.

Main roads

The main roads through the council area include the Princes Motorway (M1), the Princes Highway, Memorial Drive, Picton Road and Lawrence Hargrave Drive.

Getting around

  • The South Coast Line runs the length of the area, from Helensburgh through Thirroul and Wollongong to Dapto, with a branch to Port Kembla, and carries trains to and from Sydney
  • The Princes Motorway (M1) over Mount Ousley is the main road link to Sydney, and Picton Road climbs the escarpment west towards Wilton and the Hume Motorway
  • Port Kembla is a major working port, bringing heavy freight vehicles onto the area's roads

Neighbouring council areas: Sutherland Shire, Campbelltown, Wollondilly, Wingecarribee and Shellharbour.

Questions from people in the Wollongong area

Sources

Crash figures are Transport for NSW open data (CC BY 4.0). Scheme rules come from the legislation and guidance below.

Place details, population and area:

This page is general information about the NSW workers compensation and CTP schemes, not legal or medical advice about your situation. Scheme rules were checked in September 2026. For advice about your own injury, speak to a treating clinician.

Hurt at work or on the road in the Wollongong area?

Our doctors, physios and psychologists treat work injuries under WorkCover and road injuries under CTP, on one file.

Call (02) 7238 7379